Privacy Policy

Last updated: May 25, 2026

1. Introduction

Long Island Express Limo ("Express Car Limousine," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit www.longislandexpresslimo.com, submit a reservation or contact request, call us, or otherwise interact with our limousine and chauffeured transportation services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. Where required, we will ask for your explicit consent before collecting or using certain information (for example, when you submit our online reservation form).

2. Who We Are

Long Island Express Limo is the customer-facing brand through which we market and provide luxury limousine and black car services across Long Island, New York City, the Hamptons, North Fork, and surrounding areas.

Our transportation services are operated on behalf of our parent company:

Pongee Trade NY, INC

Day-to-day reservations, customer communications, and local operations for Long Island Express Limo are handled from our service location:

Long Island Express Limo Service

References to "we," "us," or "our" in this policy may include Long Island Express Limo, Long Island Express Limo Service, and Pongee Trade NY, INC, as applicable to the processing activity described.

3. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website and mobile-friendly pages
• Individuals who submit pre-booking or reservation requests, contact forms, or inquiries by phone, email, SMS, or WhatsApp
• Technical data collected automatically when you browse our site (such as cookies and analytics)

This policy does not apply to third-party websites, apps, or services that may be linked from our site. We encourage you to review the privacy policies of any third party you visit.

4. Information We Collect

4.1 Information you provide directly

When you contact us or request transportation, we may collect:

• Full name
• Phone number and email address
• Trip details, including pickup and drop-off locations, date and time, number of passengers, service type, and special requests
• Any additional information you choose to include in messages, forms, or conversations with our team
• Consent records (for example, acceptance of this Privacy Policy, consent to be contacted about your booking, and acknowledgment that online submissions are pre-booking requests only)

4.2 Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Browser type, device type, operating system, and screen resolution
• Pages viewed, referring URLs, and general usage patterns
• Date and time of your visit

4.3 Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, measure advertising performance, and improve user experience. See Section 7 for more detail.

5. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and process pre-booking and reservation requests
• Contact you by phone, SMS, email, or WhatsApp regarding quotes, availability, pricing, and trip confirmation when you have given consent
• Coordinate chauffeured transportation and related customer support
• Send operational notifications to our internal team (including secure alerts through messaging services such as Telegram) so we can respond promptly to new requests
• Maintain business records, billing, and compliance documentation
• Measure and improve website performance, marketing campaigns, and user experience (including conversion tracking through Google Ads)
• Detect, prevent, and address fraud, spam, abuse, and security incidents
• Comply with applicable legal obligations

We do not sell your personal information to third parties for their independent marketing purposes.

6. Legal Basis and Consent

We process personal information based on one or more of the following, depending on the context:

• Consent: When you check the required boxes on our reservation form, you confirm that you have read this Privacy Policy, consent to the processing of your personal data, and agree to be contacted about your request. We store these consent records with your submission.
• Contractual necessity: Processing needed to evaluate and fulfill your transportation request.
• Legitimate interests: Operating and securing our website, improving our services, and communicating with prospective customers in a reasonable and expected manner.
• Legal compliance: Where required by law, regulation, or valid legal process.

You may withdraw marketing-related consent where applicable by contacting us using the details in Section 14. Withdrawal does not affect processing that was lawful before withdrawal, or processing necessary to complete an active booking request.

7. Cookies and Analytics

Our website may use essential cookies required for basic functionality, as well as analytics and advertising cookies. When you first visit, you may see a cookie notice asking you to accept our use of cookies. Your choice is stored locally in your browser.

We use Google Ads (Google tag / gtag.js) to measure advertising performance and understand how visitors interact with our site after clicking our ads. Google may collect information such as pages visited and device identifiers according to Google's Privacy Policy. You can manage ad personalization through Google Ads Settings.

Most browsers allow you to block or delete cookies through settings. Blocking cookies may affect certain site features.

8. Third-Party Service Providers

We work with trusted third parties that process information on our behalf or provide integrated services, including:

• Hosting and infrastructure — to operate our website and database securely
• Google — advertising measurement and analytics (Google Ads)
• Telegram — internal operational notifications to our team when new reservation or contact requests are received (message content may include the details you submitted)
• Email and telecommunications providers — to send and receive customer communications

These providers are authorized to use your information only as needed to perform services for us and are expected to protect it in line with applicable law and contractual obligations.

9. How We Share Information

We may share personal information:

• With Pongee Trade NY, INC and affiliated personnel for booking fulfillment, billing, and business operations
• With chauffeurs and dispatch partners who need trip details to perform your transportation
• With the third-party service providers listed in Section 8
• When required by law, court order, or government request, or to protect the rights, property, or safety of our company, customers, or others
• In connection with a merger, acquisition, or sale of business assets, subject to appropriate confidentiality protections

We do not sell personal information as defined under applicable U.S. state privacy laws.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Processing and documenting reservation and contact requests
• Maintaining customer service and dispute records
• Meeting tax, accounting, and legal retention requirements
• Defending or establishing legal claims

When information is no longer needed, we take reasonable steps to delete or anonymize it. Aggregated or de-identified data that cannot reasonably be linked to you may be retained longer for analytics and business improvement.

11. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include secure hosting, access controls for administrative systems, and encrypted connections (HTTPS) on our public website.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which can include:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of certain information, subject to legal exceptions
• Opting out of certain marketing communications

Residents of certain U.S. states (including New York and, where applicable, California) may have additional rights under state privacy laws. To exercise any applicable right, contact us using the information in Section 14. We may need to verify your identity before responding.

We will not discriminate against you for exercising privacy rights granted by applicable law.

13. Children's Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take appropriate steps to delete it.

Minors may travel as passengers when booked by a parent or legal guardian; booking information relates to the adult making the reservation.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website after changes are posted constitutes your acknowledgment of the updated policy, subject to any additional consent requirements under applicable law.

15. Contact Us

For privacy-related questions, data requests, or concerns about how your information is handled, please contact us:

Long Island Express Limo
Phone: +1 (631) 994-0280
Email: [email protected]
Service location:

Parent company: Pongee Trade NY, INC

You may also reach us through our Contact page or by submitting a reservation request.

© 2026 Pongee Trade NY, INC. Long Island Express Limo is operated on behalf of Pongee Trade NY, INC. All rights reserved.